Shipping policy

Shipping policy

At Sellmed, we aim to provide seamless shipping services through our trusted third-party courier partners. Below is our detailed shipping policy, covering everything from shipping timelines to returns and refunds.

General Shipping Information
We ship products domestically across all regions, using reliable third-party courier services. Once your order is processed, shipping times may vary based on your location and unforeseen circumstances, such as weather conditions, holidays, or strikes.

Shipping Costs

  • Standard Shipping: We believe in simple and affordable shipping. That’s why we charge a shipping fee of ₹60 for all orders below ₹500. For orders valued above ₹500, shipping is absolutely free. There are no hidden fees or unexpected costs at checkout, except for applicable COD (Cash on Delivery) charges.

  • International Shipping: At this time, we only offer domestic shipping within India. We do not currently ship internationally.

Handling Time: Orders are typically processed within 1-3 business days(Monday to Saturday). Please allow additional time during peak seasons or holidays.

Transit Time: After processing, the estimated shipping time is generally between 3 to 5 business days(Monday to Saturday), depending on the destination. Remote or rural areas may experience longer delivery times.

Order Cut off Time: 5:00 pm (GMT+05:30) India Standard Time (Kolkata)

Shipping Delays: While we strive to meet estimated shipping timelines, unforeseen delays on the part of the courier service may occur. If your shipment is delayed, we will notify you and provide updates as needed.

Tracking Information: Once your order has shipped, you will receive a tracking number via email to monitor the status of your shipment. Please note that tracking information may take up to 24-48 hours to update.

International Shipping: At this time, we only offer domestic shipping within India. We do not currently ship internationally.

Shipping to Multiple Addresses
We are currently unable to ship to multiple addresses in a single order. If you need items shipped to different addresses, please place separate orders.

P.O. Box and APO/FPO Addresses
We do not deliver to P.O. Boxes or APO/FPO addresses at this time. Please provide a complete physical address to avoid any shipping delays or issues.

Damaged or Defective Products

We take care to ensure that your products are packaged securely; however, in rare cases, items may arrive damaged. If your order is damaged upon arrival, please follow these steps:

  • Email us at care@sellmed.in within 48 hours of receiving the product. Include your order number and clear pictures of the damaged item(s).

  • Once the issue is verified, we will arrange for the product to be returned to the manufacturer for a replacement.

  • The entire return and replacement process may take up to 30 days, depending on the nature of the issue and the manufacturer’s policy.

Please note that replacement requests must be made within 7 days of receipt of the damaged product.

Incorrect Shipping Information
It is the customer’s responsibility to provide accurate shipping information. If the shipping address provided is incorrect or incomplete, Sellmed is not responsible for any shipping delays or lost packages. If your package is returned to us due to incorrect shipping information, we will contact you to arrange reshipping at your expense.

Lost or Stolen Packages

Sellmed is not responsible for lost or stolen packages once the courier has marked the order as delivered. If you have not received your package, we recommend checking with neighbors or the courier company directly. For further assistance, contact us at care@sellmed.in or call us at +91 8320733966, and we will do our best to help resolve the issue.

Contact Us
For any questions or concerns about shipping, returns, or exchanges, please reach out to our customer support team at 

Business Name: SELLMED

Trade Name: Jaya Pharma

Legal Name: RAHULKUMAR JASHVANTBHAI PATEL

Website: https://sellmed.in

Phone / WhatsApp : +918320733966

Email: care@sellmed.in

Address: 22, Shivalik Complex, Dabholi Road, Dabholi 395004-Surat, Gujarat-INDIA

Business Hours: Monday to Saturday [9:00 AM to 6:00 PM]